000 00306nam a2200133Ia 4500
008 161201s2004 xx 000 0 und d
020 _a817649612X
100 _aFriedman N
245 0 _aCustomer Services Nightmares
250 _a0
260 _bViva book Ltd,2004
_c2004
650 _aGEN
942 _2z
_cACCA
999 _c578
_d578